Privacy Policy

The controller of personal data is Ingplast d.o.o., Cazin, Bosnia and Herzegovina. Ingplast determines the purposes and means of processing personal data collected through this website.

For privacy questions, requests concerning your rights or objections to processing, contact us using the details at the end of this policy.

We collect information you provide voluntarily and limited technical information needed to operate the website securely and reliably.

We process contact-form data to answer your enquiry, provide information and continue business communication. We process offer-request data to review a project, prepare an individual quotation, arrange measurements and communicate about delivery.

The legal basis is taking steps at your request before entering a contract, performing a contract, our legitimate interest in responding to business enquiries, or your consent where required.

Necessary cookies and local storage support essential functionality, security and storage of your privacy decision. Optional categories are not activated without prior consent.

You can withdraw or change consent at any time through Cookie settings. Withdrawal does not affect processing lawfully carried out before withdrawal.

Analytics tools may only be activated after you select the analytics category. If Google Analytics or a similar service is introduced, it will load only after consent and this policy will be updated with provider, purpose and retention details.

Marketing tools such as Meta Pixel are not necessary and will remain blocked until you expressly consent to the marketing category.

We use Crisp for live chat. Crisp loads only after consent to functional cookies. When used, chat content, contact details you enter, technical data and session identifiers may be processed.

The purpose is to answer questions and provide support. Crisp may process data as our processor under its privacy terms and applicable safeguards for international transfers.

Transactional messages, including internal notifications and confirmations that an enquiry was received, are delivered through Resend. Resend processes sender and recipient addresses, message content and delivery metadata as a processor.

We use email only for the purpose for which you contacted us, related business communication and compliance with legal obligations.

We retain data for as long as necessary to handle an enquiry, prepare and maintain an offer, perform a contract, resolve claims, and meet accounting or other legal duties. Enquiries that do not lead to a business relationship are deleted or anonymised when no longer needed.

We apply appropriate technical and organisational safeguards, including access control, restricted permissions and secure transmission. No system is risk-free, but safeguards are reviewed in light of the nature of processing.

Data may be processed by authorised staff and trusted hosting, email, live-chat, IT-support and other service providers needed to operate the website and fulfil your request. We do not sell personal data.

Where a provider processes data outside Bosnia and Herzegovina or the European Economic Area, we rely on appropriate contractual and other safeguards required by applicable law.

Subject to applicable data-protection law, including the GDPR where it applies, you may request access, correction, erasure, restriction, portability, or object to processing based on legitimate interests.

Where processing relies on consent, you may withdraw it at any time. You may also lodge a complaint with the competent data-protection authority.

We may update this policy when services, technology or law change. The current version and its last-updated date are always published on this page.

For questions about personal-data processing, contact Ingplast d.o.o., Cazin, Bosnia and Herzegovina, at info@ingplast.com.